Bolstra's customer success solution guides you through a series of best practices to engage with your customers, quickly and easily manage your work and drive towards your customers' desired outcomes.
Renewals, cross-sell, and upsell
Engaged customers refer your solution
Lower retention and acquisition costs
Drive customer desired outcomes
Streamline customer engagements
Cost of Goods Sold
Reduce fire drills
Provide your customers a clear path to take off!
A typical customer lifecycle has bursts of delight and valleys of frustration when using a new SaaS (Software-as-a-Service) product. Sale, launch, and initial successes are celebrated moments – but then what? The real test of a SaaS product is the daily use and integration into a customer's operations. By prescriptively managing engagements in real time, businesses see increased revenue, experience fewer fire drills, and enjoy growing satisfaction from their customers.
Bolstra provides a way for us to organize and execute customer success strategies that demonstrate true, measurable value to our customers. They exposed opportunities to expand our services which helped better identify risks and put into action the steps necessary to minimize those risks. Bolstra has made us a better service provider.
Net negative churn, the holy grail of SaaS, is only achieved with a maniacal focus on continually exceeding customer value expectations. Bolstra's primary value proposition to Bluebridge has been helping us create and execute a repeatable strategy to continually improve our customer’s value attainment. In this way, they help us help our customers more and consequently, we assure our customer’s retention and growth